Current situation

• Wanted to move their internet connection and fixed lines away from incumbent who was overcharging them
• 3 sites – Sydney, Brisbane and Melbourne
• 40 staff
• 32 mobiles
• Old NEC phone system

Problems/wishes

• Looking for a more cost effective vendor with good local support
• Upgrade Slow Internet
• Didn’t have unlimited data and wanted it
• Needed a provider to provider regional reach in some country towns
• Would like better pricing on mobiles
• Iphone 4 speakers fail and need to be replaced frequently

Solution;

• Mobiles – offered a more competitive solution with better pricing and technology fund to procure android handsets
• Mobiles – assisted with negotiation of some services with their incumbent, negotiated tech fund,
• Fixed Lines – put forward an alternative provider who delivered 50% savings on fixed
• Internet – offered ADSL for 3 sites and MPLS network 10Mb/10MB links to all 3 sites, creating a strong data foundation for future cloud services
• Better bandwidth and data speeds put them in a position to change their old NEC system to a new hosted PBX service and new handsets with more features.

Before

• Technical problems with on premise NEC phone system
• Billing issues with current telco provider
• Poor support by incumbent IT support company
• Overcharged and charged for services they didn’t even use
• Poor data speeds
• Frequent Email and hosting issues

(more…)

Before

• Customer moved to a new office, NBN delayed
• No data services
• New office setup
• Trouble with emails

(more…)

Before

• Slow upload speeds with existing ADSL internet
• Affecting day to day operations and voice quality on the VoIP phone system
• All vendors in the past told him they could not get better solutions and speeds for internet

(more…)

Before

• Required to do a review on mobiles, data and fixed voice
• Numerous billing issues with incumbent
• Unnecessary services being charged
• Wanted to move to NBN and discuss phone system options
• Wanted to reduce costs and move to a more reliable vendor

(more…)

Before

• Was misled by incumbent sales rep and sold an on-premise phone system they didn’t need
• 60 month agreement
• 4 landlines
• Expensive rates compared to the market
• NBN data sold and never deployed
• Only a small business and did not need so many lines and sophistication

(more…)