Was misled by incumbent sales rep and sold an on-premise phone system they didn’t need
60 month agreement
4 landlines
Expensive rates compared to the market
NBN data sold and never deployed
Only a small business and did not need so many lines and sophistication
After
Wanted to move to another provider for mobiles, data and fixed voice solution, but had issues with contracts and porting issues due to moving services away from a hosted phone system
Engaged TIO on behalf of the customer
Analysed the problems with all vendors, contracts and agreements
Suggested a more suitable and cost effective solution
Engaged vendors to resolve issues, reduced number of lines and eliminate unnecessary services