Case Studies

Hair Dressing Salon


  • Was misled by incumbent sales rep and sold an on-premise phone system they didn’t need
  • 60 month agreement
  • 4 landlines
  • Expensive rates compared to the market
  • NBN data sold and never deployed
  • Only a small business and did not need so many lines and sophistication


  • Wanted to move to another provider for mobiles, data and fixed voice solution, but had issues with contracts and porting issues due to moving services away from a hosted phone system
  • Engaged TIO on behalf of the customer
  • Analysed the problems with all vendors, contracts and agreements
  • Suggested a more suitable and cost effective solution
  • Engaged vendors to resolve issues, reduced number of lines and eliminate unnecessary services
  • Reduced costs overall
  • Represented customer and managed their interests