Overview
A conveyancing firm reached out to Telco Broker seeking a comprehensive review of their telecommunications setup. The firm wanted to reduce their expenses, eliminate redundant services, and enhance the overall reliability of their telecommunications. We were tasked with recommending a more cost-effective and efficient solution to achieve these objectives.
Problems and Requirements
The conveyancing firm faced several issues with their existing telecommunications setup:
Billing Issues with Current Vendor
Frequent billing inaccuracies and overcharges highlighted the need for a more transparent and reliable solution.
Unnecessary Services
The firm was being charged for services they didn’t require, adding unnecessary costs to their monthly expenses.
Transition to NBN and Phone System Upgrades
As part of their goals, the firm wanted to migrate to the National Broadband Network (NBN) and explore options for an upgraded phone system.
Desire for Cost Reduction and Vendor Reliability
The firm aimed to reduce their telecommunications expenses while moving to a more dependable provider.
Solutions and Recommendations
After a detailed audit and review, Telco Broker identified several key improvements and cost-saving measures. The following recommendations were proposed:
Vendor Transition
We managed their transition to a new vendor, which provided a more cost-effective and reliable service plan.
Parallel NBN Deployment
To ensure a smooth switch, Telco Broker deployed NBN alongside their existing ADSL connection to maintain uninterrupted service during the transition.
Optimisation of 1800 and Fixed Line Services
We facilitated the migration of 1800 and fixed-line services to a new vendor offering better rates, directly reducing monthly expenses.
Preparation for a Fully Hosted Phone Solution
The existing phone system was configured for an eventual replacement with a fully hosted solution, improving scalability and reducing hardware reliance.
Router Upgrade with Future-Ready IT Capability
Telco Broker deployed advanced routers with capabilities that could later support a managed IT service, enhancing their network stability and security.
Cost Savings
Through strategic vendor selection and service optimisation, we provided a 20% reduction in fixed and data costs while also increasing their existing internet speeds.
Managed Migration and Provider Changeover
Telco Broker provided end-to-end support during the migration process, ensuring a seamless changeover between providers.
Outcomes
The implementation of our solutions resulted in substantial benefits for the conveyancing firm:
Enhanced Reliability and Internet Speeds
The firm’s telecommunications infrastructure was upgraded to deliver faster, more reliable internet service, which improved their daily operations.
Cost Savings
By optimising fixed-line and data services, Telco Broker reduced the firm’s telecommunications costs by 20%, translating into significant annual savings.
Elimination of Redundant Services
Our recommendations removed all unnecessary services, simplified their billing, and improved their cost management.
Future-Ready Infrastructure
The new routers and fully hosted phone system positioned the firm for seamless scalability and adaptability to future IT advancements.
Summary
The conveyancing firm experienced a marked improvement in their telecommunications setup with Telco Broker’s assistance. The new solution not only reduced their annual costs but also enhanced their service reliability and data speeds.
Pleased with the results, the firm continues to rely on our expertise to manage and optimise their telecommunications services, ensuring long-term operational efficiency and cost control.