Aged Care and Home Care Org

Before

• Technical problems with on premise NEC phone system
• Billing issues with current telco provider
• Poor support by incumbent IT support company
• Overcharged and charged for services they didn’t even use
• Poor data speeds
• Frequent Email and hosting issues

After

• Deployed a business grade internet service
• utilised existing phone system and converted to VoIP
• reduced costs by about 25% on inbound and outbound fixed voice services
• eliminated unnecessary telco services
• fixed technical phone system issues
• introduced more valuable ways of utilising the current infrastructure
• installed cabling
• eliminated redundant services and hardware
• introduced a proactive IT managed services model
• end to end project and vendor management
• deployed website management service for proactive support and maintenance, and improved security levels
• Created a total peace of mind and 1 point of contact for all telco, IT and web requirements