Current situation Wanted to move their internet connection and fixed lines away from incumbent who was overcharging them 3 sites – Sydney, Brisbane and Melbourne 40 staff 32 mobiles Old NEC phone system Problems/wishes Looking for a more cost effective vendor with good local support Upgrade Slow Internet Didn’t have unlimited data and wanted it Needed a provider to provider regional reach in some country towns Would like better pricing on mobiles Iphone 4 speakers fail and need to be...

Before Technical problems with on premise NEC phone system Billing issues with current telco provider Poor support by incumbent IT support company Overcharged and charged for services they didn’t even use Poor data speeds Frequent Email and hosting issues

Before Customer moved to a new office, NBN delayed No data services New office setup Trouble with emails

Before Slow upload speeds with existing ADSL internet Affecting day to day operations and voice quality on the VoIP phone system All vendors in the past told him they could not get better solutions and speeds for internet

Before Required to do a review on mobiles, data and fixed voice Numerous billing issues with incumbent Unnecessary services being charged Wanted to move to NBN and discuss phone system options Wanted to reduce costs and move to a more reliable vendor

Before Was misled by incumbent sales rep and sold an on-premise phone system they didn’t need 60 month agreement 4 landlines Expensive rates compared to the market NBN data sold and never deployed Only a small business and did not need so many lines and sophistication