Aged Care and Home Care Org

Posted on: February 28th, 2017 by David Debono
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Before

  • Technical problems with on premise NEC phone system
  • Billing issues with current telco provider
  • Poor support by incumbent IT support company
  • Overcharged and charged for services they didn’t even use
  • Poor data speeds
  • Frequent Email and hosting issues

After

  • Deployed a business grade internet service
  • utilised existing phone system and converted to VoIP
  • reduced costs by about 25% on inbound and outbound fixed voice services
  • eliminated unnecessary telco services
  • fixed technical phone system issues
  • introduced more valuable ways of utilising the current infrastructure
  • installed cabling
  • eliminated redundant services and hardware
  • introduced a proactive IT managed services model
  • end to end project and vendor management
  • deployed website management service for proactive support and maintenance, and improved security levels
  • Created a total peace of mind and 1 point of contact for all telco, IT and web requirements

 

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