Engineering and Testing Company

Posted on: February 28th, 2017 by David Debono

Current situation

  • Wanted to move their internet connection and fixed lines away from incumbent who was overcharging them
  • 3 sites – Sydney, Brisbane and Melbourne
  • 40 staff
  • 32 mobiles
  • Old NEC phone system

Problems/wishes

  • Looking for a more cost effective vendor with good local support
  • Upgrade Slow Internet
  • Didn’t have unlimited data and wanted it
  • Needed a provider to provider regional reach in some country towns
  • Would like better pricing on mobiles
  • Iphone 4 speakers fail and need to be replaced frequently

 

Solution;

  • Mobiles – offered a more competitive solution with better pricing and technology fund to procure android handsets
  • Mobiles – assisted with negotiation of some services with their incumbent, negotiated tech fund,
  • Fixed Lines – put forward an alternative provider who delivered 50% savings on fixed
  • Internet – offered ADSL for 3 sites and MPLS network 10Mb/10MB links to all 3 sites, creating a strong data foundation for future cloud services
  • Better bandwidth and data speeds put them in a position to change their old NEC system to a new hosted PBX service and new handsets with more features.

Aged Care and Home Care Org

Posted on: February 28th, 2017 by David Debono

Before

  • Technical problems with on premise NEC phone system
  • Billing issues with current telco provider
  • Poor support by incumbent IT support company
  • Overcharged and charged for services they didn’t even use
  • Poor data speeds
  • Frequent Email and hosting issues

(more…)

Travel Agent

Posted on: February 28th, 2017 by David Debono

Before

  • Customer moved to a new office, NBN delayed
  • No data services
  • New office setup
  • Trouble with emails

(more…)

Business Networking Group

Posted on: February 28th, 2017 by David Debono

Before

  • Slow upload speeds with existing ADSL internet
  • Affecting day to day operations and voice quality on the VoIP phone system
  • All vendors in the past told him they could not get better solutions and speeds for internet

(more…)

Conveyancing Firm

Posted on: February 28th, 2017 by David Debono

Before

  • Required to do a review on mobiles, data and fixed voice
  • Numerous billing issues with incumbent
  • Unnecessary services being charged
  • Wanted to move to NBN and discuss phone system options
  • Wanted to reduce costs and move to a more reliable vendor

(more…)

Hair Dressing Salon

Posted on: February 28th, 2017 by David Debono

Before

  • Was misled by incumbent sales rep and sold an on-premise phone system they didn’t need
  • 60 month agreement
  • 4 landlines
  • Expensive rates compared to the market
  • NBN data sold and never deployed
  • Only a small business and did not need so many lines and sophistication

(more…)

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